NexScrm官方博客
Can Customer Voice Messages Be Translated into Chinese Directly? Platforms Only Do Half the Job
WhatsApp and Telegram voice-to-text only transcribes in the customer's spoken language, not Chinese. To see Chinese directly in the chat interface, you need to combine voice transcription and text translation. This article explains the boundaries of native platform capabilities, when manual two-step is sufficient, why voice translation must preserve the original, and how to read back and confirm numbers, models, and addresses.
How to Set Up Keyword Auto-Reply and Greeting Messages: Trigger Mechanisms on WhatsApp, Telegram, LINE and Unified Multi-Account Configuration
A guide to configuring greeting messages and keyword auto-replies on WhatsApp Business, Telegram Business, and LINE Official Account, covering trigger conditions, platform limitations, native backend entry points, and unified management for multi-account matrices with translation and collaboration.
How to Search Chat History by Keyword: First Determine Whether You're Searching a Single Chat, Globally, or Across All Accounts
WhatsApp, Telegram, and LINE each have their own entry points and filters for keyword search; this article provides step-by-step instructions for three scopes—searching one person, searching all conversations, and searching all accounts—explains how to choose keywords and use date and media filters, and offers practical workarounds for three situations where native search fails: cross-account, cross-language, and employee turnover.
How to Coordinate Telegram Groups and Bots: Human Replies or Bot Handling?
Clarify the division of responsibilities between Telegram groups and Bots, use Bot API 10.3 private welcome and rich message buttons to eliminate spam distractions, and achieve efficient flow from in-group intent screening to one-on-one private chats through deep links.
Telegram for Private Domain: Channel or Group? Broadcasting and Follow-Up Division of Labor
Analyzes the differences between Telegram channels for one-way broadcasting and groups for two-way interaction, and guides foreign trade teams on how to combine both with Bot API 10.3 features for efficient private domain operations.
