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Multilingual team inbox + multi-account messaging

Multilingual Team Inbox with Real-Time Chat Translation for WhatsApp, Telegram, LINE & 20+ Channels

Unify 20+ social messaging channels in a single workspace. Incoming messages arrive in your language, your replies go out in your customer's — automatically. Isolated account environments, AI-powered lead generation and lead-source analytics come built in, so your team stops juggling translation plugins and logins.

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No credit card required · Windows desktop client

200+
Languages
20+
Channels
5 ports
Free trial
5 min
Support reply
NexScrm workspace · Unified inbox Auto-translate on
12
8
5
3
MS Maria Santos WhatsApp · Brazil EN ⇄ Español
You Hello, is this product in stock? ¿Hola, tienen este producto en stock?
Customer Sí, tenemos 500 unidades listas para enviar hoy. Yes, we have 500 units ready to ship today.
Type a message — auto-translate and send…

Supported messaging channels

Core capabilities

Real-Time Translation × Multi-Account Inbox × AI Outreach

Three capabilities that cover the full cross-border conversation loop: reach the customer, be understood, and keep the data.

Two-Way Real-Time Translation

Your agents type in their language and customers read theirs; customers reply in theirs and agents read their own. 200+ languages, plus text, image and voice translation.

Two-Way Real-Time Translation 200+ languages Live
You Hi, do you have this product in stock? Hola, ¿tienen este producto en stock?
Customer Sí, lo tenemos en stock. ¿Cuántas unidades necesita? Yes, we have it in stock. How many units do you need?
You I need 500 units. Can you send a quote? Necesito 500 unidades. ¿Puede enviarme una cotización?
Customer Claro, para 500 unidades el precio es $3.5 cada una. Sure — for 500 units the price is $3.5 each.
Type a message — auto-translate and send…

Multi-Account Management

Run every WhatsApp, Telegram and LINE account from one workspace. Messages are unified, while each account keeps its own isolated environment.

Multi-Account Management Isolated environments
6 active accounts 39 unread messages
Sales 01 WhatsApp Online · isolated 12
Support main Telegram Online · isolated 8
Japan market LINE Online · isolated 5
FB store Messenger Online · isolated 3
Brand ops Instagram Online · isolated 7
Vietnam market Zalo Online · isolated 4
+2 Every account runs independently, with per-session proxy IPs

AI Lead Generation

AI spots potential customers, sends the opening message, and works target lists around the clock — replies are routed straight to an agent.

AI lead engine Full auto mode AI scanning
328
Contacted
89
Replied
34
Converted
MS Maria Santos Queued Brazil · WhatsApp
YT Yuki Tanaka Queued Japan · LINE
AH Ahmed Hassan Queued Egypt · Telegram
SJ Sarah Johnson Queued USA · Instagram
NL Nguyen Linh Queued Vietnam · Zalo
OP Olga Petrov Queued Russia · Telegram
Reply rate: 27.1% Today
Product features

Everything from first message to closed deal

Multi-channel lead capture, two-way translation, isolated multi-account sessions and rock-solid stability — the features global teams use every day.

Unified social messaging inbox

WhatsApp, LINE, TikTok, X (Twitter), Instagram, Telegram, Zalo, Facebook and Messenger in one window — split, merge or hide chats and drive it all from the keyboard.

Unified inboxUnread alertsSession proxy
Details

Real-time two-way translation engine

200+ languages with selectable engines — Google, Microsoft, DeepL and AI models — so product and pricing details read naturally to a native speaker across 20+ channels.

TextImageVoice
Details

AI replies and quick scripts

Generate outreach copy, auto-greet new contacts, trigger keyword replies and welcome messages, and back it all with a shared quick-reply library.

AI repliesScript libraryAuto-greeting
Details

Lead counters and source tracking

Count new contacts per account and per group, de-duplicate tickets, split traffic with tracked links, and back-fill records — so campaign performance is never guesswork.

Ticket dedupeTracked linksData export
Details

Customer profiles and CRM

Automatic profile tags, follow-up notes and reminders, plus activity and volume reporting that turns conversations into reusable customer data.

TagsFollow-upsActivity
Details

Account safety and team controls

Isolated fingerprint environments, encrypted conversations, data masking, sensitive-word and behaviour monitoring, and payment controls keep accounts and customers with the company.

Isolated envData maskingMonitoring
Details
Omnichannel workspace

Every channel, every account, one aggregated inbox

Sessions stay signed in — no repeated QR scanning. AI profile tags and automated scripts turn inbound conversations into pipeline.

Encrypted conversations, seamless updates

Conversations are transmitted encrypted, and the client updates itself — nobody has to re-download an installer.

Smart shortcuts and per-session proxy IPs

Split, merge or hide chat windows, switch languages in one click, and bind an independent proxy IP to each session.

Sub-accounts and multi-device teams

Assign ports and permissions from the main account; sub-accounts sign in on multiple devices so shift handovers never drop a customer.

Services Download
NexScrm workspace End-to-end encrypted
Maria · Brazil 2

Vocês entregam no Brasil?

Do you ship to Brazil?

Tanaka · Japan

見積書を送ってください。

Please send me the quote.

Ahmed · Egypt

ما هو سعر الجملة؟

What is the wholesale price?

Sarah · USA

Is the discount still on?

Is the discount still available?

Auto-translate on Session proxy · connected 8 / 20 Accounts
Use cases

Built for the way global teams actually sell

From cross-border e-commerce support to B2B trade, social lead generation and regional markets — NexScrm covers high-volume international conversations.

Cross-border e-commerce support

shared inbox for online stores

WhatsApp, Messenger and Instagram enquiries from every storefront land in one inbox, auto-translated, with quick replies one click away — one agent can cover several store accounts.

  • Multi-store accounts
  • Auto-translated enquiries
  • Quick replies + welcome messages

B2B trade and outbound

business chat translation tool

Reps negotiate in their own language while customers read natural English, Spanish or Arabic. Business-grade engines keep quotes and contract details accurate, and follow-ups stay in the system.

  • Business-grade engines
  • Profiles and follow-ups
  • Conversation archives

Social lead generation

AI outreach for WhatsApp and Instagram

Traffic from TikTok, Instagram and X hits the DM, AI sends the opener, and tracked links attribute every new contact to the right channel, account and campaign.

  • Batch AI outreach
  • Tracked link attribution
  • Ticket dedupe

Regional and local markets

LINE / Zalo multi-account management

For Japan, Thailand and Vietnam: run multiple LINE and Zalo accounts in isolated environments, translate local languages in real time, and manage the whole team centrally.

  • LINE / Zalo multi-account
  • Accurate local translation
  • Per-session proxy IPs
Why teams switch

Translation plugin + manual account switching vs NexScrm

Same customer messages — very different efficiency and risk profile.

  Plugin + manual switching NexScrm workspace
Multiple accounts Constant log-out / log-in, association bans Many accounts on one desktop, isolated environments
Translation Copy into a translation site, paste back Automatic two-way translation, switchable engines
Missed messages Scattered accounts, unread messages slip Unified inbox with alerts and assignment
Lead reporting Manual spreadsheets, stale numbers Live lead counters with export
Customer data History trapped in a personal account Profiles, tags and notes stay with the company
Team oversight No visibility into risky behaviour Data masking, monitoring, payment controls
See the full comparison
Why NexScrm

What makes NexScrm different

Simple · Professional · Always-on support

Give your team real-time multilingual conversations with customers anywhere. Remove the language barrier across WhatsApp, Telegram and LINE, keep company data protected, and lift agent productivity by around 30%.

Start free trial Pricing

Simple — productive in minutes

No onboarding project required: sign up and start messaging in about a minute, in an interface that feels familiar.

Professional — data in sync instantly

Every channel reports into one dashboard: new contacts, tickets and activity refresh live, with no manual switching.

Supported — 5-minute response

24/7 support with a direct Telegram line to the technical team.

18K+
Downloads
98%
Satisfaction
12K+
Customers
5K+
Active accounts
Customer voices

What our users say

Feedback from e-commerce, trade and support teams

“NexScrm is outstanding in both quality and service. The deep integration across platforms and the accuracy of its data analysis have lifted our efficiency and made team decisions much easier.”
Mr. Wan Business professional
“The multi-account management NexScrm provides is great. Managing several accounts at once saves both time and money — very useful for our support team.”
Abri Genevieve Customer service manager
“The reporting features are genuinely easy to use. I like the level of detail in every report — it helps us improve performance and efficiency.”
Martina HR director
FAQ

Questions about chat translation and multi-account inboxes

Still unsure? Message @NexScrmkf on Telegram — we reply within about 5 minutes.

Which messaging channels does NexScrm support?
WhatsApp, Telegram, LINE, Facebook, Messenger, Instagram, TikTok, X (Twitter), Zalo, Discord, Skype, Google Voice, Signal and more — 20+ channels that all send and receive from the same workspace.

How does WhatsApp translation work — do I need a browser plugin?
No plugin required. Sign in to your WhatsApp account inside the NexScrm client and switch on auto-translation: incoming messages are translated into your language and outgoing messages into the customer's, with the original text kept alongside for reference.

How many languages are supported, and how accurate is it?
200+ languages with two-way real-time translation, backed by Google, Microsoft, DeepL and AI model engines. For negotiations you can switch to an AI engine that rewrites the sentence so it reads like a native speaker wrote it.

How many accounts can run on one computer, and is it safe?
That depends on your port count — plans range from 5 to 100 ports, with custom volumes for enterprises. Each account runs in an isolated fingerprint environment and can bind its own session-level proxy IP to reduce association risk.

What can the lead counters actually measure?
New contacts per main account and per group, lead source, de-duplicated tickets and tracked-link performance — with back-fill and export, so you can review results by channel and by agent.

Are conversations archived? What happens when an agent leaves?
Conversation history, customer profiles and follow-up notes live on the company side. Combined with data masking, sensitive-word monitoring and payment controls, customer relationships stay with the team when someone leaves.

Is there a free trial, and how is it priced?
Yes — the free trial includes 5 ports, 5,000 translation characters and 3 days of access. Paid plans come as Standard and Pro, priced by port count from $48/month for 5 Standard ports, and translation character packs can be bought separately.

Which platforms does the app run on, and does it support teams?
There is a Windows desktop client — download and install to get started. Main accounts assign ports and permissions to sub-accounts, and sub-accounts can sign in from multiple devices, which suits shift-based support teams.

@NexScrmkf

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