NexScrm官方博客
Can Customer Voice Messages Be Translated into Chinese Directly? Platforms Only Do Half the Job
WhatsApp and Telegram voice-to-text only transcribes in the customer's spoken language, not Chinese. To see Chinese directly in the chat interface, you need to combine voice transcription and text translation. This article explains the boundaries of native platform capabilities, when manual two-step is sufficient, why voice translation must preserve the original, and how to read back and confirm numbers, models, and addresses.
How to Set Up Keyword Auto-Reply and Greeting Messages: Trigger Mechanisms on WhatsApp, Telegram, LINE and Unified Multi-Account Configuration
A guide to configuring greeting messages and keyword auto-replies on WhatsApp Business, Telegram Business, and LINE Official Account, covering trigger conditions, platform limitations, native backend entry points, and unified management for multi-account matrices with translation and collaboration.
How to Search Chat History by Keyword: First Determine Whether You're Searching a Single Chat, Globally, or Across All Accounts
WhatsApp, Telegram, and LINE each have their own entry points and filters for keyword search; this article provides step-by-step instructions for three scopes—searching one person, searching all conversations, and searching all accounts—explains how to choose keywords and use date and media filters, and offers practical workarounds for three situations where native search fails: cross-account, cross-language, and employee turnover.
How to Track How Many Followers Each Channel Brings In with Split-Test Links: Clicks Are Not Followers
Tracking channel followers requires measuring on the customer service account side, not via short-link clicks. This article explains one-link-per-channel setup, WhatsApp prefilled channel codes, alternative attribution for Telegram/LINE, deduplication, offline handling, and daily reconciliation metrics.
How to Choose a Multilingual SCRM System: First Check Where Translations Are Stored
A decision tree for choosing a multilingual SCRM system: where translation occurs, whether translations are archived with conversations, multi-account agent assignment, and platform rule updates. Analyzes read-only rendering, copy-paste, and two-way translation differences, the necessity of archiving original and translated texts, and impacts of LINE and WhatsApp new regulations.
