What Does "Port" Mean? How Many Ports Does One Customer Service Agent Occupy, Calculated by Concurrently Online Accounts

In multi-account customer service software, a "port" is not a network port or a per-person seat, but the number of social media accounts allowed to stay online simultaneously. This article explains how to determine port usage, three working modes that affect how many ports one agent occupies, steps to estimate total team ports, and configuration details to confirm with the official website before purchasing.