Privacy Policy

NexScrm Technologies Pte. Ltd. (“NexScrm”, “we”, “us”, or “our”), headquartered in Singapore, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cross-language social CRM platform and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Account registration information (name, email address, phone number, company name)
• Payment and billing information
• Communications you send to us (support inquiries, feedback)
• Content you upload or share through the Services

1.2 Information Collected Automatically

• Device information (device type, operating system, unique identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken, session duration)
• Location data (country, region based on IP address)

1.3 Information from Third Parties

• Information from social media platforms you connect to our Services
• Information from business partners and service providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends and preferences
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

4. Cross-Border Data Transfer

As a global service provider based in Singapore, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR). We implement appropriate safeguards such as standard contractual clauses and data processing agreements.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (TLS/SSL), access controls, regular security audits, and employee training. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly. If you believe we may have collected data from a child, please contact us immediately.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Services
• Provide personalized content and features
• Measure the effectiveness of our communications

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: