Conversation Workflows
& Operations
Routing links, contact deduplication, customer profiles, conversation grouping, media library, auto-reply templates — a complete operations toolkit for every customer conversation management workflow.
Template replies and smart routing dramatically reduce customer wait times
Automation tools and smart grouping double your operations team output
Fast, accurate responses and personalized service significantly improve CX
Complete Operations Toolkit
Every feature designed to boost agent efficiency and customer satisfaction in your WhatsApp team inbox
Routing Links
Smart routing assigns customers to the best agent based on source, tags, and history for optimal customer conversation management
Contact Deduplication
Auto-detect and merge duplicate contacts — prevent multiple agents from following the same customer
Customer Profiles
Rich customer profiles with tags, notes, channel source, order history, and interaction records at a glance
Conversation Grouping
Flexibly group conversations by project, customer type, or priority for organized WhatsApp team inbox management
Media Library
Centralized media management for images, videos, and files — team sharing with one-click send
Auto-Reply Templates
Pre-configured reply templates for fast customer responses with variable substitution and conditional triggers
Customer Operations Workflow
End-to-end operations management from customer intake to conversion
Customer Arrives
Unified multi-channel message intake
Smart Routing
Auto-assign to the best agent by rules
Efficient Comms
Template replies + profile-assisted communication
Convert & Follow
Tag classification + auto follow-up reminders
Smart Reply Template Engine
Rich pre-built reply template library with variable substitution, conditional triggers, and smart recommendations. Agents send professional, accurate replies with one click.
Hello! Thanks for reaching out. How can I help you today?
Your order {{order_id}} has shipped, ETA {{eta}}
{{name}}, we received your feedback and will process within 24h
Boost Operations Efficiency — Starting Now
A complete operations toolkit helps your team respond faster and serve every customer with precision