Analytics
& Message Backup
Comprehensive analytics dashboard, full message cloud backup, and smart risk control — every customer conversation management detail is traceable and auditable.
Data-Driven Operations Management
End-to-end data management from analytics to backup to risk control for your omnichannel inbox
Real-Time Analytics Dashboard
Visual dashboard showing real-time KPIs: conversation volume, response time, customer satisfaction and more
Full Message Backup
All chat history automatically backed up to cloud with search by time, contact, or keyword
Smart Risk Control
AI monitors sensitive operations and anomalous behavior with real-time risk alerts
Sensitive Behavior Audit
Comprehensive operation logs and behavior auditing ensures compliance and prevents data leaks
Data Export
Export chat records and analytics in multiple formats for secondary analysis and archiving
Custom Alerts
Configure alert rules per business needs — notify the right people immediately when anomalies occur
Three Core Modules
Deep coverage of analytics, message backup, and risk management
Fine-Grained Analytics
Multi-dimensional data analysis: conversation trends, agent performance, customer activity, response times and more
Full Message Backup
Automatically back up all channel chat records to cloud — never lose data, with full-text search and conditional filtering
Smart Risk Management
AI-driven risk control engine monitors employee actions in real-time, auto-identifying violations and triggering alerts
Data Management Flow
Data Collection
Auto-collect and archive messages across all channels
Smart Analysis
Multi-dimensional analytics and visualization
Risk Monitoring
AI real-time monitoring with anomaly alerts
Report Output
Auto-generate reports in multiple export formats
Drive Every Decision with Data
Comprehensive analytics and message backup for transparent, controllable customer conversation management